Refund policy

Refund & Returns Policy

All Scan & Sell products are made to order through our print partners, including Printful and Printify.

Because every item is created especially for you, we do not accept returns, exchanges, or refunds for:

Please check your order carefully before placing it.

We will replace or refund an order if:

✅ The item arrives damaged

✅ The item has a printing or manufacturing problem

✅ You received the wrong item

✅ The print is clearly defective, unreadable or incorrect

To request help:

Please contact us within 7 days of delivery and send:

If approved, we will:

If your package shows as delivered but cannot be found:

Please contact the shipping carrier first.

If a package is confirmed lost during shipping, we will help coordinate a replacement when possible.

If we make a mistake, we fix it.

You should never have to pay twice for a verified production problem.

This promise applies only to production, printing, or fulfillment errors reported within the required timeframe.

Because all items are printed after ordering:

Orders cannot be cancelled once production begins
Personalized items are final sale
Products that have been altered, washed, resold, or intentionally damaged are not eligible

Please contact us before opening payment disputes or chargebacks so we can help resolve the issue.

Please include your order number and photos so we can assist you quickly.